FAQ

Why do you use Glass?

  1. Protection from Light
  2. Airtight Seal
  3. Non-reactive Material
  4. No Leaching of Harmful Substances
  5. Recyclable and Environmentally Friendly

Are your teas organic?
Our Teas have been grown with no chemicals like pesticides, herbicides, fungicides, or chemical fertilizers. We grow some of our own produce and source from farmers who use natural processes to create a sustainable tea/herbs/fruit/spice crops.

Why do you sun dry the teas?
One advantage is that it is a free and renewable source of energy, making it cost-effective and environmentally friendly. Sun drying is also commonly used in small-scale farming where electricity or other fuel sources may not be affordable. This is an ancient process used to preserve many kinds of foods and even meat. No chemicals or additives are used.

Can I order in Bulk?
You may contact us directly and place a bulk order. You will receive a discount.

How long does it take to receive a bulk order?
This will depend on how big the order is and if we have all the ingredients to craft the teas. A rough estimate is 2 weeks so it is crucial that you place the order early to avoid dissapointment.

Can I order for events or to resell?
Yes you may and you will receive a discount if it falls under the bulk order category which is more than 20 units.

Are the products you make suitable for Vegans and Vegetarians?
Yes. All our products are for both Vegan and Vegetarian as we use no animal ingredients.

How can I pay for my order?
After selecting your items you will see the Checkout Page that will lead you to PEACH PAYMENTS. That is the most reputable payment gateway in South Africa and your payment will be secure. No information is show or given to us regarding your banking. It is all processed by PEACH making it all a simple process. You will follow the prompts until the payment is complete and we will receive notification of the order. You will receive an email confirming your order with all the payment details.

How do you ship the orders?
We use PUDO as parcels can be tracked and they deliver across the country. The standard cost is R70 unless your order exceeds 10kg.

Can I return an items I dont like?
You may only return an orders that are damaged, missing items and wrong orders. We will refund you, give you a voucher or change the item. Shipping will be at our cost. The item must not be opened and the seal must not be broken. It must be in all its original packaging. You must report the problem within an hour of receiving the parcel. Send the images to us via email and call us: shop@thecottagegarden.co.za.
View our Refund Policy HERE.